Shop Talk

Top Questions to ask your Auto Repair Shop:

1. Are your mechanics and technicians trained and certified?

It’s important to us at Route 102 Auto that your vehicle is in good hands. Our team consists of ASE certified technicians, including our lead technician who is Master certified in both gas and diesel engines. Route 102 Auto has been in business since 1999 and our clients’ safety has always been our top priority.

2. What are my repair options?

It’s our job and our pleasure to help you understand the ins and outs of your vehicle’s needs. We’re always happy to fully explain your repair choices and our recommendations to help you make the most informed decision.

3. What is my warranty?

We’re very confident in our team and proud to offer a 24,000 mile/24 month nationwide warranty on parts and labor at no additional cost.

4. Do you offer loaner vehicles?

Yes! We want to make your vehicle repair as convenient as possible. We know our clients lead busy lives and are pleased to provide either free local shuttle service, or one of our complimentary loaner vehicles to help out.

5. Can you provide me with a manufacturer recommended maintenance plan for my vehicle?

Our goal is to provide each client with a detailed outlook for the care of your vehicle. Nobody likes to break down. We have a 102-point safety checklist that our highly qualified technicians use to check over your vehicle. Following each manufacturer’s recommendations for regular scheduled maintenance can improve the safety, reliability, and longevity of your vehicle.